Introduction

At Uldahl Gruppen, we value customer satisfaction and strive to ensure that all products delivered meet agreed quality standards. This Refund & Returns Policy outlines the terms under which returns, replacements, or refunds may be accepted.

1. Eligibility for Returns

• Returns are accepted only in cases where products are damaged, defective, or not as described in the agreed purchase terms.

• To qualify for a return or replacement, you must notify us in writing within 7 working days of receiving the goods.

• Products must be unused, in their original packaging, and accompanied by relevant shipping documents.

2. Non-Returnable Items

• Perishable goods such as fruits, vegetables, seafood, and other consumables cannot be returned unless they arrive in a damaged or spoiled condition.

• Customized or special-order products are non-returnable.

• Scrap materials and certain bulk commodities are sold on a final sale basis.

3. Refunds

• Approved refunds will be processed within 14–21 business days after inspection and confirmation of the returned goods.

• Refunds will be made using the original payment method, unless otherwise agreed.

• Shipping, handling, customs duties, and related charges are non-refundable.

4. Replacements & Exchanges

• If products are confirmed as defective or incorrect, Uldahl Gruppen may offer a replacement or exchange at no additional cost.

• In certain cases, a credit note may be issued for future purchases instead of a refund.

5. Shipping Costs

• The buyer is responsible for all return shipping costs unless the return is due to an error by Uldahl Gruppen.

• We recommend using a trackable shipping service for all returns.

6. Dispute Resolution

Any disputes regarding returns or refunds will be handled in accordance with our Terms & Conditions and governed by the laws of [Insert Applicable Country].

Contact Us

For return requests, refund inquiries, or further assistance, please contact us:

📩 Email: info@uldahlgruppen.com